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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎11-04-2021 02:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop has a white area, a few lines, and a black spot mixed with a line on the display. I think it has a case of the Internally Cracked Screen Virus Disease (ICSVID). Can you guys help me? It has the ICSVID virus.

Category:
1 REPLY 1

‎11-07-2021 03:39 AM

HP Recommended

Hi@Computerman727,

 

Welcome to the HP Support Community!

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the display broken and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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