Please help my HP Pavilion x360 14 Convertible screen suddenly went black :(

[Elle017]

Please help my HP Pavilion x360 14 Convertible screen suddenly went black 😞 I was able to connect it to a different monitor/TV. Laptop is working fine, it's just that the screen is black and it doesn't respond 😞 

[HankoHank]

I am trying to help a friend who has a laptop with the same issue. All of a sudden about 6 days ago, no screen and keyboard and touchpad not working. I can connect a mouse and keyboard and monitor with HDMI but as a laptop it is useless.

Please advise what to look at to get this working again.

[Dilip_18]

Hi@Elle017, @HankoHank,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing screen issues with the HP Pavilion x360 Notebook. It is a hardware issue on the PC as  the display works fine with external monitor. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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