Please recommend a cable to connect my ACER monitor DP port to my HP C port for HDR display.

[tj423]

The lap top I have is HP laptop and the monitor is an ACER Acer XZ396QU 97.79 cm (38.5") 2560 x 1440 Pixels WQHD VA Panel LED Backlight LCD Monitor I 3000R Curve I 1 MS VRB I 170 Hz I HDR 400 I Dci-P3 93% I 2 x HDMI 2 x DP I White

[VikramTheGreat · Accepted solution]

Hi @tj423,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to connect the Victus with the Acer monitor using a DisplayPort to USB-C and want to know about it.

Please use a USB Type-C connector, providing DisplayPort output. You can get from any store in your region, or let us know so we can try to find and get more help.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[tj423]

Hello Vikram the great,

Thank you for your post. about a standard USB-C cable to connect my HP to the monitor.

I did just that and found the PC and the monitor did not detect the cable and the monitor went to sleep.  The cable type I tried was  Boreguse RuhZa USB C to DisplayPort Cable 8K@60Hz,30Hz,4K 144Hz 120Hz Thunderbolt3 to Displayport Cable,USB Type C to DP Cable Thunderbolt3 Compatible bought from Amazon. 

If you think some other type of USB C cable will be useful please let me know.

I of course thank you once again for trying to help me.  

Cheers and all the best. tjjohn

[VikramTheGreat]

Hi @tj423,

Thank you for letting me know. Sorry to hear that you still have trouble connecting the Pc to the Monitor, May I know do the monitor has HDMI, if so could you try using HDMI and check.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[tj423]

Hello VikramTheGreat,

To answer your questions.

1. Yes the monitor has an HDMI port and I use the port to connect to my laptop and it works OK

2. The serial number and product number of my HP laptop are as below

(Edited)

Please let me know of any advantage in providing these numbers in your private message. I shall do so gladly if required.

Thank you

tj423 

[VikramTheGreat]

Hi @tj423,

Thank you for reaching back. Please never share your Pc or personal details on Public, so we request you to reach out via private message. 

Thank you for letting me know that the Pc can work via HDMI.

Related to the Pc,  if you want to use only via display port you can try the HP USB-C to DisplayPort Adapter G2, from our HP website, or we can help you to purchase.

Let me know so we can get all the help.

 I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[tj423]

Hello VikramTheGreat,

This is further to my quick reply yesterday. I have seen the HP website and will soon order the cable. I will let you know when it works.

I would however like to know two matters before I place the order.

1. The website I saw was in the US. I live in India and wonder whether I could get it on any Indian website. Does HP have a website in India? 

2. As you may know I have only one USBC port on my laptop and if I use it for DP I may not have another port to download images at high speed which I do sometimes. Can I use a USBC hub for additional outputs? Will the power from the laptop Cport drive the DPport and other loads? Does the hub need to be separately powered?

Can I get these on the HP website? Kindly suggest a USBC hub for my application.

Thank you for all the help 

tjjohn (tj423)

[VikramTheGreat]

Hi @tj423,

Thank you for reaching back. Since your product appears to be a USA model, could you please confirm where it was purchased? This helps us ensure regional compatibility and support, as certain accessories and support options may differ by region.
 

In response to your questions:
Yes, HP does have a dedicated website for India: https://www.hp.com/in-en
You can check for genuine HP accessories and availability in India.

USB-C Hub Usage:
Yes, you can use a USB-C hub to add additional ports such as USB-A for file transfer and power pass-through. However, it can't be used for connecting a monitor as USB-Hubs are not tested on the device and it may or may to work

To find more details request that you please reach us via a private message to help you better.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

VikramTheGreat

HP Support

[Kuroi_Kenshi]

Hi @tj423,

Yes, the adapter you found on Amazon India. HP USB-C to DP Adapter (Model: N9K78AA) is suitable for your use case.

It is an official HP product, compatible with most HP laptops that support DisplayPort over USB-C.

You asked if you can use a USB-C hub to get multiple outputs and connect your monitor:

Short answer: Yes, but it has to be a powered USB-C hub or dock with DisplayPort Alt Mode support and Power Delivery passthrough.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[tj423]

Hello Kuroi_Kenshi,

Thank you for your help. I have ordered the adapter and will try it out and let you know how it works. I think it will because you are confident and I am in turn confident.

Thank you

tjjohn