Problem connecting Samsung monitor through Hogore dongle.

[Jess168]

I have an HP Pavilion laptop.   It has one HDMI plug.   I also have a USB C Hub Adapter, HOGORE 7-in-1 Travel Type C Hub with 4K USB C to HDMI ("Hogore dongle").     I am attempting to plug in two Samsung monitors so that I may have three screens.    The first one connected to the HP Laptop through the HDMI and it works.    The second, which is connected to the Hogore dongle does not work.   The dongle itself is working as my thumb drive, my headphones and my wireless ear phones all work through there.      When I go to the settings for my monitors, it doesn't even detect the monitor.   Anyone else have this issue and know a work around?   Thank you. 

[banhien]

@Jess168 

What is your machine ? Its USB-C may not supports Alt mode. Please use System Information to see what is its SKU, for eample

              

Regards

[Jess168]

Thank you.   This is my SKU:

How do I know if it is not compatible?     It's odd since the rest of the items plugged in work... only the HDMI does not.

[banhien]

@Jess168 

I need to know what is your machine ?

Regards.

[Jess168]

Hi - here is my machine information:

[banhien]

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@Jess168 wrote:

Hi - here is my machine information:

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@Jess168 

That does not help. I'm asking for System SKU, not system model. xxx can be from 000aa to 999zz that means thousands of different machines.  For example

                   HP Pavilion - 15-cs3087tx

Your machine should have SAME ports as the above machine. It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

Monitor 1: HDMI direct cable

Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                USB to HDMI Adapter

For more connectivity, please use

                           True Universal Docking Stations

Regards.

[Jess168 · Accepted solution]

I had previously provided my sku # and then you asked for my machine # so I provided that as well.   

Here is the sku #: 9RU01UA#ABA. 

The model is HP Pavilion Laptop 15-cs3xxx (that is literally what shows as my system model). 

Type:  x-64-based PC

As noted, everything else but the HDMI works.  

[banhien]

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@Jess168 wrote:

I had previously provided my sku # and then you asked for my machine # so I provided that as well.   

Here is the sku #: 9RU01UA#ABA. 

The model is HP Pavilion Laptop 15-cs3xxx (that is literally what shows as my system model). 

Type:  x-64-based PC

As noted, everything else but the HDMI works.  

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@Jess168 

The System SKU tells you your REAL machine is an HP Pavilion - 15-cs3672cl (15-cs3xxx is a series where xxx can be from 000aa to 999zz). Its parts list

             https://partsurfer.hp.com/partsurfer?searchtext=9RU01UA

Again, it only has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port. Now back to my previous reply.

Regards.