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‎11-14-2022 11:58 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

Firstly I am not tech minded so please bear with me. I have two HP laptops I use, and Elite book and a Pro book. I also have two HP e243 docking monitors and a G2 USB docking station. Essentially the problem is that I cannot get the dock to find the monitors using display link cables. I have tried all video input settings and nothing works, it just says all display inputs are inactive and the monitors go to sleep.

 

I have downloaded the latest firmware for the dock and this did nothing. I have also tried using the dock with an hdmi cable to one monitor and it worked straight away. I bought new dp cables in case the original ones I have were faulty but this still didn't work. 

 

The dock is powering my laptop fine and works with one monitor on hdmi fine too. I am all out of ideas so any help would be hugely appreciated!

Category:
3 REPLIES 3

‎11-14-2022 12:10 PM

HP Recommended

@JezP 

 

Sorry, I need to know EXACTLY all 3 models/products of G2 dock, HP Elite and HP Probook machines

 

Regards.

BH
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‎11-14-2022 12:14 PM

HP Recommended

Hi,

 

Thank you. It's an elitebook g30 G8, a probook 440 g7 and a USBC/A universal dock G2. The monitors are both e243 docking monitors. I hope this helps

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‎11-14-2022 12:15 PM

HP Recommended

Sorry it's an elitebook 830 

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