Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-14-2022 11:58 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

Firstly I am not tech minded so please bear with me. I have two HP laptops I use, and Elite book and a Pro book. I also have two HP e243 docking monitors and a G2 USB docking station. Essentially the problem is that I cannot get the dock to find the monitors using display link cables. I have tried all video input settings and nothing works, it just says all display inputs are inactive and the monitors go to sleep.

 

I have downloaded the latest firmware for the dock and this did nothing. I have also tried using the dock with an hdmi cable to one monitor and it worked straight away. I bought new dp cables in case the original ones I have were faulty but this still didn't work. 

 

The dock is powering my laptop fine and works with one monitor on hdmi fine too. I am all out of ideas so any help would be hugely appreciated!

Category:
3 REPLIES 3

‎11-14-2022 12:10 PM

HP Recommended

@JezP 

 

Sorry, I need to know EXACTLY all 3 models/products of G2 dock, HP Elite and HP Probook machines

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-14-2022 12:14 PM

HP Recommended

Hi,

 

Thank you. It's an elitebook g30 G8, a probook 440 g7 and a USBC/A universal dock G2. The monitors are both e243 docking monitors. I hope this helps

Was this reply helpful? Yes No

‎11-14-2022 12:15 PM

HP Recommended

Sorry it's an elitebook 830 

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.