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07-23-2022 04:43 AM - last edited on 07-23-2022 07:57 AM by MarcusC
[Content Removed]
Good afternoon. Recently, I began to notice that some games are unable to access GPU resources. In some cases, it simply does not respond, somewhere it gives an error: it was not possible to connect to the video card. I have an I5, GTX 1650, 16GB RAM. 2 drives. One HDD for 1 TB, the other SSD for 250 TB. I have Windows on the SSD, I download games on the HDD. This problem with the black screen occurs a lot of places. The video card itself works, passes tests, there are no problems. Help ;(
This error was now in Automation.
Solved! Go to Solution.
Accepted Solutions
07-23-2022 07:32 AM
Hello @Glebtop1ggg
Sorry to hear that you are having problems ... and I would like to help you.
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.23 Rev.A | 11.9 MB | May 20, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Install/Update
Intel Chipset Installation Utility and Driver | 10.1.31.2 Rev.B | 0.5 MB | Nov 17, 2020 | Download |
Intel Dynamic Tuning Driver | 8.7.10200.12510 Rev.B | 7.3 MB | Nov 17, 2020 | Download |
Intel Management Engine Interface (MEI) Driver | 2108.100.0.1053 Rev.A | 17.2 MB | Aug 27, 2021 | Download |
Intel Serial IO Driver | 30.100.2020.7 Rev.B | 0.8 MB | Nov 17, 2020 | Download |
(4) Reboot
(5) Install/Update
NVIDIA Graphics Driver | 27.21.14.5241 Rev.C | 727.3 MB | Mar 13, 2022 | Download |
(6) Reboot and test again ...
07-23-2022 07:32 AM
Hello @Glebtop1ggg
Sorry to hear that you are having problems ... and I would like to help you.
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.23 Rev.A | 11.9 MB | May 20, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Install/Update
Intel Chipset Installation Utility and Driver | 10.1.31.2 Rev.B | 0.5 MB | Nov 17, 2020 | Download |
Intel Dynamic Tuning Driver | 8.7.10200.12510 Rev.B | 7.3 MB | Nov 17, 2020 | Download |
Intel Management Engine Interface (MEI) Driver | 2108.100.0.1053 Rev.A | 17.2 MB | Aug 27, 2021 | Download |
Intel Serial IO Driver | 30.100.2020.7 Rev.B | 0.8 MB | Nov 17, 2020 | Download |
(4) Reboot
(5) Install/Update
NVIDIA Graphics Driver | 27.21.14.5241 Rev.C | 727.3 MB | Mar 13, 2022 | Download |
(6) Reboot and test again ...