Problem with Intel Rapid storage and black screen on my HP ENVY x360

[KrazyToad]

@IceBreak

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[IceBreak]

Maybe some other solutions ? Just 5 minutes ago my Laptop was plug to AC, and i just close the lid and hear that fan was speed up, i was trying to open lid and see black screen.

[Echo_Lake]

@IceBreak

Thank you for posting back. 

The last thing I can suggest trying is a restore back to the factory. Performing an HP system recovery (Windows 10)
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 10) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7) 
• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 perform a System Recovery (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[IceBreak]

This will not helps. Please read previous posts. I was doing full factory reset with formatting HDD.

[Echo_Lake]

@IceBreak

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[IceBreak]

Warranty status:  Manufacturer warranty has expired

I dont see this support of engineer.

Maybe it is possible to connect to my problem other level support ? Or connect engineer ? Need to understand. I will be very proud if HP could help me

[Echo_Lake]

@IceBreak

Thank you for posting back. 

Did you try reaching out to our HP remote support team?

Have you tried reaching out to intel support? 

• Click here: https://support.hp.com/ie-en/document/c05930259 to know more about Intel Rapid Storage Technology Driver Update for Windows. Note: we do not have much information regarding Intel Rapid storage.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.