Problem with active stylus while charging

[Korall]

Have had this computer (i5, 256 GB, 8GB RAM) for about 1 month now, and I am overall very happy with it. Becuase of the supreme battery time, I usually use leave the charger at home. However, today when i for the first time tried to use the active stylus while connected to the power grid, the system takes time to register the penstrokes while writing and drawing. Using the stylus as a pointer/mouse works as usual, but when trying to draw a line, it starts to register after touching the screen for a minute or two. Has anyone seen behaviour like this, and does anyone have a clue as to what the problem might be?

[DavidSMP]

Hi @Korall,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with slight delays in the active stylus function. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try any basic troubleshooting?
• Did you update the bios?
• Please let me know the complete model# of the computer to assist you better.

For now please try these steps:

• Please update the bios and chipset drivers from this link: http://hp.care/2syreDe  Select the country and follow the on-screen instructions do to it.
• Also, run complete windows updates and install them on the computer.
• Then check if the inputs of the stylus are quicker. For further assistance please follow all the relevant steps that best describe your issue from this link: http://hp.care/2yvFxZB and check if the stylus performs better.
• If it continues, then it is clear that the product is performing as designed and is not faulty. Hope this answers your question.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!