Problems with Display

[Paola4]

Hello, just like with other HP notebooks I had in the past, I have problems with the video. Part of it is either black or black or covered with multiple vertical coloured lines. I don't it's a software problem, I think it's an hardware issue. I just wanted to know your opinions before taking it to a support centre.

Kind regads

[Riddle_Decipher]

@Paola4

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand there are issues with the display,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check with an alternate or external monitor?

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, Contact HP to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[Paola4]

The part of the dispaly that changes colour from white to black to green to red or multiple coloured vertical lines depends on me trying to push the right or the left angle of the video on the top of it. Eventually images become visible again, so according to me I should proceed with the replacement of the display assembly on the computer.

What do you think?

Thank you for your answer in advance.

[Riddle_Decipher · Accepted solution]

@Paola4

Thank you for responding,

It's great to have you back 😉

That said, You are absolutely right about getting it repaired as this is most definitely a hardware malfunction,

Replacement of the display assembly may fix the issue, however, as an HP Employee I recommend you Contact HP to have them repair it for you.

Personally, You could purchase the part from HP, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or alternatively (again), Contact HP for setting up an order/service via phone support.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.