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‎02-21-2020 12:58 PM

HP Recommended
Product: HP 15-af030ur
Operating System: Microsoft Windows 10 (64-bit)

When I installed the drivers from the Microsoft Update Center, my system booted with a blue screen and an error "Thread stuck in device driver", then reboot and it's okay.
When I installed the official drivers from AMD, the computer began to freeze every three seconds for 1 second. Help!
I try to install latest driver from AMD, penultimate driver from AMD, driver from support page of my notebook from HP drivers.

3 REPLIES 3

‎02-21-2020 04:27 PM

HP Recommended

Hi:

 

This is the only driver you can use for your model.  Do not try and update from this one.

 

15.200.1060.0       Aug 7, 2015

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72394.exe

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‎02-26-2020 01:24 AM

HP Recommended

I can’t install this driver. Install freezes at the very beginning. When I try to install the driver through the "device manager", a half-screen of death appears with the error "VIDEO DXGKRNL FATAL ERROR" on half the installation. After the computer restarts, the initial problem returns: when the computer turns on, the "THREAD STUCK IN DEVICE DRIVER" error appears.

 

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‎03-06-2020 11:29 AM

HP Recommended

PLZ, Help!

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