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‎10-31-2019 03:17 PM

HP Recommended
Product: HP Pavilion Gaming Notebook
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 forced the latest update (I think the May 2019 update) and now my screen is purple. I can see traces of any previous windows when I switch between tabs, making it very difficult to use my laptop. This has never happened before the update. I've updated the display/graphics drivers and I'm running the HP hardware diagnostics tool in the hopes it will find something obvious. Can anyone suggest a way to reverse the problems caused by this update?

1 person had the same question
1 REPLY 1

‎11-03-2019 02:08 PM

HP Recommended

@RDaws2017
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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