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HP pavilion 15
Microsoft Windows 10 (64-bit)

My HP laptop keyboard buttons QWERUIOP just suddenly stopped working while playong roblox peacefully just the W stopped and then realised all the first letters line except TY it worked a bit after that but now i can't use thse buttons 

1 REPLY 1
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@Jade888,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that some of the keys on the keyboard are not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you test with an external keyboard?

 

Meanwhile, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then run a test on the keyboard following the steps in the below article.

 

https://support.hp.com/in-en/document/c04499777

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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