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HP Recommended
HP Pavillion 15 ab031ax
Microsoft Windows 8.1 (64-bit)

My laptop is a HP Pavillion 15 ab031ax which runs AMD A10 8700P with AMD R7 M360.

My problem here is that, the display driver provided in HP support does not help and it is corrupted. I tried download in other machine still gotten the same result.

I checked again, i saw it updated as 23rd June 2015, but alas the same thing. The files is corrupted.

Right now after installing the graphic driver provided by AMD website, i only have R8 M365DX as my video driver but my display shown as Microsoft Basic Display Adapter.

When i click update for the MBDA, it says that it is up to date. When i tried to manually install R7 M360 or AMD R7 Series. It wont let me.

I asked tech support about this, they tried to do it remotely but failed. When is the display driver file gonna be update? 

I cant do my work without it.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

Sorry that one didn't work.

 

Give this one a try, and if it doesn't work either, please post the hardware ID for the video controller, so I can explore different driver folders for a matching ID.

 

This driver at least shows support for an AMD Radeon R7 M360 graphics adapter in the setup information file.

 

The first one I posted just showed several R7's without a further description.

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_148968_1#tab1

View solution in original post

6 REPLIES 6
HP Recommended
HP Recommended
Thanks for the suggestion Paul but that didnt do the trick. The installer doesnt even give the option to install a display driver.
HP Recommended

You're very welcome.

 

Sorry that one didn't work.

 

Give this one a try, and if it doesn't work either, please post the hardware ID for the video controller, so I can explore different driver folders for a matching ID.

 

This driver at least shows support for an AMD Radeon R7 M360 graphics adapter in the setup information file.

 

The first one I posted just showed several R7's without a further description.

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_148968_1#tab1

HP Recommended

Thank you. This driver did the trick.

It no longer shows as Microsoft Basic Display Adapter anymore. Now its AMD Radeon R6 adapter. 

Thank you so much. 🙂

HP Recommended

Anytime.

 

Glad to have been of assistance.

HP Recommended
Sir can u please solve this issue for my hp pavilion 15 ab 125ax.
I think its gpu is not working for running games and graphic softwares.
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