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elgalle1984
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R7 m360 not detected by Windows 10

‎09-14-2021 06:51 PM

HP Recommended
Product: Pavilion Notebook - 15-ab111la 530
Operating System: Microsoft Windows 10 (64-bit)

elgalle1984_0-1631666889175.png

Problems with the graphic adapters. I try reinstalling Windows 10 several times and the problem has continued. Also I change the drivers between the last version called Adrenalin  and Catalyst, but nothing it is enough. Please  I need a solution for this problem. Thanks in advance

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WAWood
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Message 2 of 2
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‎09-15-2021 09:45 AM - edited ‎09-15-2021 09:46 AM

HP Recommended

@elgalle1984 

You should not be forcing the installation of drivers from AMD -- this is a BAD idea. Why? Because you need the HP OEM drivers for the video hardware to work properly.

 

Here is the link to the HP drivers page for your model:  https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-notebook-pc-series/8499302/model/903...

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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