(RTD3) nhi 9007 and 9008 appearing when pluging a usb c adapter to corner thunderbolt port.

[ptaku007]

Hi. For past fiew months I have issues with usb adapters. On corner thunderbolt port the usb adapter works only one way and when I plug it the other way windows doesn't give a display output (says that the device isn't active) and constantly gives me popups about device not working properly. I tested with many usb c adapters that some are even thunderbolt certified and every one of those has the same issue. I have disabled usb battery optimization, same with thunderbolt in device manager. I want to highlight  that every other usb port works as it should.

[zoey7886]

@ptaku007, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Spectre x360 Convertible Laptop PC! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems you're experiencing issues with USB adapters on your HP Spectre x360 Convertible Laptop PC (model 14-ea0000) when using the Thunderbolt port. Here are a few steps you can take to address these issues:

1. Update your Drivers

Updating drivers can often resolve issues with hardware incompatibility. Here’s how you can update your drivers:

Using Windows Update

1. Ensure you are connected to the internet.
2. Click on the Start Menu, then select Settings.
3. In Settings, select Update & Security.
4. Click on Windows Update and select Check for updates.
5. Install any available updates and restart your computer if necessary. Repeat this process until it displays "Your device is up to date".

Using HP Support Assistant

1. Click on the Start Menu and select All Apps.
2. Scroll down to HP Help and Support.
3. Select HP Support Assistant.
4. In HP Support Assistant, navigate to the Updates section at the bottom of the My devices screen.
5. Check for updates and install any that are available.

2. Device Manager

If you suspect a specific adapter or port issue, you can use Device Manager to troubleshoot:

1. Right-click on the Start Menu and select Device Manager.
2. Locate and expand Universal Serial Bus controllers.
3. Right-click on each listed device one by one and select Update Driver Software.
4. Choose Search automatically for updated driver software.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[ptaku007]

Hi. I have every driver updated up to date EXCEPT bios. I tested adapter on the other laptop and it works fine.

*Update it didn't change anything