Random black sreen and noisy fan

[Greyhorse]

I am getting Random black sreen and noisy fan with lock ups, I think it has only occured when I had walked away from the PC. My researchindicates a faulty graphics card. Thougts?

[KrazyToad]

@Greyhorse

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

if the issue persists please run a System Test to confirm the Hardware Functionality

- Shut down the computer completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Greyhorse]

@KrazyToad

Thanks for your response.

I already use HP Support Assistant and has done those checks, and I had checked for Windows updates.

I didn't know HPSA checked whether I have the latest drivers so that's useful to know.

When I tried the last process, I got the attached screen after pressing F2 so there wasn't an option for System Tests-> Extensive Tests.

Any other advice welcome

Thanks

[KrazyToad]

Could you please run the Memory and Hard drive Test to confirm the Hardware Functionality?

Keep me posted

[Greyhorse]

Hi

I have run both tests and they came back as passed.

My google searches indicate the video card could be faulty. Is there a way to test it?

Thanks

Mandy

[KrazyToad]

Please download the UEFI Hardware Diagnostic https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95333.exe

Then try running the system test

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.