-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Random fps drop on a HP Pavilion 15-au003tx

Create an account on the HP Community to personalize your profile and ask a question
10-18-2018 01:47 AM
Hello,
I have a problem with this type of laptop model. i Always get fps spikes inside games and shuttering. i've tried almost any online fix that i can think of. I also have updated drivers and bios version. But it still works horribly. From what i've seen, when i start a game, the cpu is at 100% when it shutters. There are no overheating problems, since i tried it right afer powering the laptop.
10-19-2018 04:43 PM
Welcome to HP forums, I see that you the fps drops while playing games.
I appreciate that you've attempted the steps mentioned and I'll be more than glad to help you out.
Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.
To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.
By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.
Let me know if that helps.
If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Cheers.
Sandytechy20
I am an HP Employee
10-20-2018 03:09 AM
Thank you ror replying to me...
Ok i already tried that and it didn't work and try it again and still not working and this fps drop not happening on big games it happens with small games with very low graphics really low that my fps is 160 like the elder scrolls morrowind i have 160 fps and when i keep playing it suddenly it gos to 2 fps for 30 sec and gos to normal again what makes the game unplaypul at all and this happens in all games...
And thx again 😊
10-20-2018 05:22 PM
Thanks for the reply.
I appreciate your time and effort.
I understand the issue better now.
Check the power settings on your computer.
You can refer this HP document to change the power options:- Click here
Update the BIOS, chipset, and graphics card drivers.
Click here and select your product details to download the drivers.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
10-22-2018 12:58 AM
Ok thx for your time..
Ok i already have all drivers up to date also the bios all up to date but to be sure i rechecked all good nivida up to date and also my power settings are on high performance and i already disable power saving still the problem there i really starting lose hope 😭
10-22-2018 02:44 PM
Thanks for writing back to us.
Let us run a test on the graphics card and check for any hardware failure.
Refer steps mentioned under "Running component tests" in this HP document:- Click here
Keep me posted.
Cheers.
Sandytechy20
I am an HP Employee
10-24-2018 12:44 AM
10-25-2018 12:18 AM
Ok i did the system extensive test and all PASSED in this point i give up on my laptop i think this tybe of hp laptop have a problem coz i found someone how just bought the same laptop and he have the same fps drop so i thank you for your help really appreciate it 😊😊
And i hope some day i will be abul to buy batter one and thank again for you help
10-25-2018 11:50 AM
Thanks for the response.
I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
Cheers.
Sandytechy20
I am an HP Employee