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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Random lag and robotic sounds

Create an account on the HP Community to personalize your profile and ask a question
01-31-2017 09:56 AM - edited 01-31-2017 09:57 AM
Thank you for the update,
I recommend you utilize the recovery media as it removes the partition entirely and then recreates the partition to resolve all the issues that the partition alone cannot,
If the recovery media doesn't work either, you will have to contact HP for to set up a repair order as they will need to flash your bios and install/copy a different version of OS directly to your PC.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
If you wish to show appreciation for my efforts,
Mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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