Random touches and non-functioning touchscreen

[E_G1]

Hi! I am using an HP x360 model which has tablet mode but, the touchscreen does not work properly, making tablet mode pointless. Also, whenever I watch YouTube videos on this laptop, the laptop will sometimes unexpectedly skip more than 2 minutes of the video and I wasn't pressing the 'l' key. It will automatically subscribe to that YouTuber. (Pressing 'l' while watching a YouTube video will skip ten seconds of the video.) My HP laptop has a power button on the side and when I hold it, there is no 'restart' option. Also, the power button on the top right corner of my laptop is replaced with the 'lock' button and besides this, I don't know how to restart the laptop. I tried shutting down the laptop and turning it back on. It doesn't work. So, at this point, there is nothing I can do to stop random touches or get touchscreen to work properly. Also, the screen is cracked, but not badly. So, is there anything related to the cracked screen? I will be trading in this laptop at Best Buy next month. If there is anything you can do, please reply to me and I will try to fix the laptop. Thank You!

[Kuroi_Kenshi]

Hi @E_G1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a System Reset

Open Windows Settings:

• Press Windows + I or go to the Start menu and click on the gear icon to open Settings.

Navigate to Recovery Options:

• Click on System.
• Scroll down and click on Recovery.

Reset this PC:

• Under Recovery options, click the Reset PC button.
• Choose Keep my files to retain your personal files or Remove everything for a complete reset.

Check for System Updates

Open Windows Update:

• Open Settings by pressing Windows + I.
• Click on Update & Security.
• Click Check for updates and install any available updates.

Update Drivers and BIOS:

• Use the HP Support Assistant to check for and install any available updates for drivers and BIOS.

Calibrate the Touchscreen

Open the Control Panel:

• Press Windows + R, type Control Panel, and press Enter.

Go to Tablet PC Settings:

• Click on Hardware and Sound.
• Click on Tablet PC Settings.

Calibrate the Screen:

• In the Display tab, click on Calibrate.
• Follow the on-screen instructions to calibrate the touchscreen.

Run the HP PC Hardware Diagnostics

Download and Install:

• Download the HP PC Hardware Diagnostics Windows tool from the HP Diagnostics Tools page.

Run the Touchscreen Test:

• Open the diagnostics tool.
• Run tests specifically for the touchscreen and follow any instructions.

Disable and Re-enable Touchscreen

Open Device Manager:

• Press Windows + X and select Device Manager.

Find Touchscreen Driver:

• Expand the Human Interface Devices section.
• Find the HID-compliant touch screen and right-click it.

Disable and Re-enable Device:

• Click Disable device. Confirm if asked.
• Right-click again and select Enable device.

Check for Malware or Virus

1. Use Windows Security:
   • Open Settings by pressing Windows + I.
   • Go to Update & Security.
   • Click on Windows Security > Virus & threat protection.
   • Click Quick scan or Full scan for a thorough check.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[E_G1]

Response to text: Calibrate the Touchscreen

Open the Control Panel:

• Press Windows + R, type Control Panel, and press Enter.

I think you are giving instructions for Windows. Please give instructions for Chrome OS

[Kuroi_Kenshi]

Hi @E_G1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Clean the Screen:

• Ensure that the touchscreen is clean and free from any smudges or debris. Use a soft, lint-free cloth to gently clean the screen.

Calibrate the Touchscreen:

• Press Windows Key + I to open Settings.
• Navigate to Devices > Pen & Windows Ink.
• Under Tablet PC Settings, select Calibrate... and follow the on-screen instructions to calibrate the touchscreen.

Update Touchscreen Drivers:

• Open Device Manager (you can find it by right-clicking the Start button).
• Expand Human Interface Devices.
• Right-click HID-compliant touch screen and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

Run Hardware Diagnostics:

• HP PCs come with built-in diagnostic tools. Restart your PC and press Esc repeatedly until the Startup Menu opens.
• Press F2 to open HP PC Hardware Diagnostics and run tests for the touchscreen.

Video Playback Issues

Update Browser:

• Ensure that your web browser is up to date. An outdated browser can cause unexpected behavior during video playback.

Clear Cache and Cookies:

• Clearing the cache and cookies can resolve many playback issues. Look for this option in your browser's Settings or History.

Disable Extensions:

• Extensions and add-ons can interfere with video playback. Try disabling them to see if the issue resolves.

Update Graphics Drivers:

• Open Device Manager.
• Expand Display adapters.
• Right-click your graphics card and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

Check for Browser-Specific Settings:

• Some browsers have settings that can affect video playback, such as hardware acceleration. Try turning this setting off or on to see if that helps.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,