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HP Recommended

I have the same problem.  When I try to run NVidia Control Panel it says that I am not using a display attached to a NVidia GPU.  This is a brand new laptop that I just received yesterday.  I spent  long time with a support tech last night and the result was that he opened a request to have the laptop returned for repair saying that it is a bad NVidia card.  I am really ticked off about this since I had to wait for over a month to get this laptop delivered after my purchase.  In addition I had to spend several hours getting Windows updates because it did not have all of the updates loaded.  I can believe that it may have needed a couple updates in the few days between assembly of the system and when I received it but not the number of updates that I had to do.

2 REPLIES 2
HP Recommended

@Beppino46

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

HP Recommended

The problem has been resolved.  Evidently there was a Windows update that was causing the problem.  I reverted back to a restore point and it is working now.

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