cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 3
77
Flag Post

Re: Laptop using the cpu video imstead of the nvidia.

HP Recommended

I have the same problem.  When I try to run NVidia Control Panel it says that I am not using a display attached to a NVidia GPU.  This is a brand new laptop that I just received yesterday.  I spent  long time with a support tech last night and the result was that he opened a request to have the laptop returned for repair saying that it is a bad NVidia card.  I am really ticked off about this since I had to wait for over a month to get this laptop delivered after my purchase.  In addition I had to spend several hours getting Windows updates because it did not have all of the updates loaded.  I can believe that it may have needed a couple updates in the few days between assembly of the system and when I received it but not the number of updates that I had to do.

2 REPLIES 2
HP Support Agent
HP Support Agent
27,773 27,758 1,833 2,473
Message 2 of 3
Flag Post
HP Recommended

@Beppino46

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

The problem has been resolved.  Evidently there was a Windows update that was causing the problem.  I reverted back to a restore point and it is working now.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation