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Received a laptop with the wrong display

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Pavilion x360 Laptop 14t-dh200
Microsoft Windows 10 (64-bit)

I recently purchased the HP Pavilion x360 14dt-dh200, a customizable laptop from the HP website. The only option for the display was 1920 x 1080, but when it arrived, the resolution was surprisingly poor. After checking my order information, it shows that it is actually 1366 x 768, but I don't know how that happened because that resolution wasn't an option. I've chatted with and called customer support but they have been unhelpful so far. Is there any way I could send my laptop back and have the display changed? The item is currently sold out.

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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.


I am an HP Employee

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