Rechargeable MPP2.0 Tilt Pen only works when plugged in?

[JamoDenver]

Hello, I bought a used HP Spectre x360 Convertible Laptop PC 15-eb1000 (3N391AV), and it came with an HP Rechargeable MPP2.0 Tilt Pen. The pen would not respond to a charge when plugged into the supplied USBC cable. I tried a different cable, and still no response. Finally, on the third USB to USBC cable, plugged into the laptop USB port and into the pen, it responded with a quick .5-second flash of orange, and then it went to solid white. I let it charge for several hours and unplugged the pen, and it did not work on the screen. I plugged it back in, and the same thing: a flash of orange, then solid white. While plugged in, I tried the pen, and it worked! Unfortunately, the only way the pen will work is when it is plugged in. What would you recommend for me to be able to use the pen while unplugged? Thanks!

[Max3Aj]

Hi @JamoDenver, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here are a few troubleshooting steps you can try:

Reset the Pen

Try resetting the pen by pressing and holding both the eraser button and the barrel button (side button) simultaneously for about 7-10 seconds. Then, unplug it and test if it works.

Check for Firmware Updates

Since your HP Spectre x360 supports HP MPP pens, check for any firmware updates:

• Go to HP Support Assistant or HP's website
• Search for HP Pen Control software
• Install any updates available for your laptop and pen.

Verify Battery Status

If your laptop has HP Pen Control or Windows Bluetooth settings:

• Go to Settings → Bluetooth & devices → Pens & Windows Ink
• Check if the pen’s battery level is displayed.
  If the battery is at 0% and not charging, the internal battery might be defective.

Use a Different Power Source & Cable

Since only one of your cables allowed charging, try:

• A different charger (higher wattage USB-C charger, such as a phone or tablet charger)
• Different ports on the laptop or a USB-C hub
• A direct wall adapter instead of the laptop's USB ports

Hard Reset the Pen (If Possible)

Some MPP pens allow a hard reset by inserting a paperclip into a small reset hole (check near the charging port or under the clip, if available).

Test on Another Device

Try using the pen on another compatible Windows Ink device to confirm if the issue is with the pen or laptop.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[JamoDenver]

Hello, unfortunately, none of those solutions fixed my problem. The pen does not have an eraser button. The firmware is up to date. It is not Bluetooth-connected. I've tried multiple power sources. There is not a reset button. 

Do you have any other suggestions?  As mentioned, the pen is an MPP2.0 HP rechargeable pen.

[Max3Aj]

Hi @JamoDenver, Welcome to the HP Support Community 

  

I understand you are facing an issue with your  Rechargeable MPP2.0 Tilt Pen. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence  

Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support