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‎09-18-2020 11:40 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

The wireless display is disconnected and can not connect it or open most apps.  

3 REPLIES 3

‎09-19-2020 11:36 AM

HP Recommended

@SKBH 

Don't know what you mean by wireless display.  Is this one of the convertibles that has a removable screen that can be used separately?

 

If you want support, you have to provide us the specific model number of the laptop.



I am a volunteer and I do not work for, nor represent, HP
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‎09-19-2020 12:24 PM

HP Recommended

The computer is Envy x360.  Model number 15m-dr0012dx.  I wanted to pair it with my television using Bluetooth. After pairing there was a message at the top of the screen that the wireless display was disconnected, and another icon that said "connect to wireless screen", but it did not respond to clicking it.   I could not open any app including Microsoft Edge.  I was able to turn the computer off, and when I turned it back on the wireless display was ok and am able to open the apps.  Any suggestion how to pair the computer to the wireless smart tv?

 

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‎09-19-2020 12:36 PM

HP Recommended

@SKBH 

Sorry no -- I have my laptop connected using an HDMI cable as WiFi bandwidth is too low for streaming which results in a lot of buffering and dropouts.

 

You would need to check with the TV vendor to see what they suggest -- they might have a setting you can change in their options that would address this.



I am a volunteer and I do not work for, nor represent, HP
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