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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

I purchased the OMEN by HP Laptop 15-ce0xx in November  2018 and since then I have noticed a blurry, red, horizontal line has appeared on my screen as well as a dead pixel. My laptop is still under the manufacturer's guarantee, so I was wondering whether HP Support would be able to fix this? 

 

Thanks. 

2 REPLIES 2
HP Recommended

@demonarkia

 

Welcome to HP Support Community

 

Please check in the BIOS. Shut down your Notebook and upon restarting keep tapping on F10 till you get into the BIOS

 

If the lines are there in the BIOS, please contact HP Support for Service Options to replace the display screen

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

KrazyToad
I Am An HP Employee

HP Recommended

Hello, 

I checked the BIOS and the red lines and dead pixel don't appear on the screen. If this is the case, what is the solution for this? 

 

Thanks. 

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