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‎01-01-2021 03:40 PM - edited ‎01-04-2021 07:18 AM

HP Recommended
Product: HP Pavilion Laptop 14-ce3602sa
Operating System: Microsoft Windows 10 (64-bit)

Help please, my laptop was purchased in August 2020 yet very early on I noticed that weird red pixels would appear on the screen whenever I played any video. They do not show up on any screenshots and it only happens when playing videos. Is my laptop screen defective? 

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2021 11:05 AM

HP Recommended

@BowledOver17, Welcome to the HP Support Community!

 

I understand red dead pixel find the document   HP Pixel Policy

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

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1 REPLY 1

‎01-05-2021 11:05 AM

HP Recommended

@BowledOver17, Welcome to the HP Support Community!

 

I understand red dead pixel find the document   HP Pixel Policy

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
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