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HP Recommended

I have an HP Envy 17 (Product Number 19T03AV) which has touchscreen, bought back in 2020.

 

It has been dropped and the glass on the corner has shattered and the glass pieces are falling out.  The screen doesn't seem to be impacted (yet).

 

The screen is, according to the invoice: 17.3" diagonal FHD, IPS, WLED-backlit, multitouch-enabled, edge-to-edge glass (1920 x 1080).

 

So my question(s) is:

  1. Can I just replace the glass, and if so what is the product number (and where might I be able to find it)?
  2. Can I replace it with non-touchscreen glass if necessary (and what is that product number)?  I will prefer to maintain the touchscreen capabilities though.
  3. If I cannot replace just the glass, what other options are there (glass + screen? entire lid?) or other compatible systems?

I figure with at least a product number that will help narrow down my search some.

 

Thank you.

 

D.

3 REPLIES 3
HP Recommended

@dragonbite 

 

19T03AV is invalid

 

          https://partsurfer.hp.com/partsurfer?searchtext=19T03AV

 

What is it ?

 

Regards.

BH
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HP Recommended

That's why I was posting it here.  The Invoice had that as the Product Number for the laptop and I got to that page and got the same results you did..

 

After posting the question I found another support page and I entered the Product Number and it came to https://support.hp.com/us-en/product/details/hp-envy-17-cg0000-laptop-pc-series/model/32552531?sku=1... 

which shows it to be a HP ENVY Laptop - 17t-cg000 CTO

 

 

 

HP Recommended

Nobody knows if I can replace just the touchscreen glass, and where I can get a replacement?

 

HP ENVY Laptop-17t-cg000-CTO

 

If I can't get it with touchscreen capabilities, is there a non-touchscreen variant I can get instead?  

 

I would prefer a touchscreen but I'll take a fully usable laptop over one with a busted screen.

 

Thanks.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.