Resolution issues screen sharing with ultra wide monitor

[Adjuster_Cody]

I am not what you'd call a "smart man" when it comes to displays and drivers and whatnot.

I purchased a Samsung 34" ultra wide monitor for work to assist in reviewing multiple PDF's at a time, but my laptop does not give an option for the 3440x1440 resolution.

How on earth to i accomplish this feat?

Thank you

[banhien]

@Adjuster_Cody 

What is your Envy machine ? How do you connect them ?

Regards.

[Adjuster_Cody]

It's an Envy x360 convertible

12.gb RAM

64 bit os

i7 core Intel

I connect them both with an HDMI cable using an HP docking station into my USB C drive.

[banhien]

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@Adjuster_Cody wrote:

It's an Envy x360 convertible

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@Adjuster_Cody 

Sorry that does not help. Please use the following way to find out the model/product of your machine

                https://support.hp.com/us-en/document/c00033108

For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.

Now you are talking a dock what is it ?

Regards.

[Adjuster_Cody · Accepted solution]

Banhien,  as soon as you mentioned the docking station in question, i plugged right into my machine, and now it works perfectly.

It seems the issue was in the docking port.

Plugged directly into the laptop and i have full 3440x1440 resolution now.

Thanks for the help, i really appreciate it.