• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ENVY x360 Laptop - 15-ds1083cl

It seems like the entire right side of my laptop is paralyzed. The WebCam no longer works, whether I have the switch on or off. If I try to use the ports for my microphone, it doesn’t work. the microphone works on the left side, just not the right side. I should note that the ports also work to power an external studio light, but no other pieces of equipment. I have tried multiple fixes, including deinstalling and reinstalling programs, changing devices, updating drivers, and nothing is working.  All this while I’m in the middle of a very pressing, time-sensitive project. 

What do I do?

1 REPLY 1
HP Recommended

@Hannah-K -- unfortunately, I think that your computer's motherboard is "failing".

 

Note that USB sockets on your computer have two functions:

1. supply power to a device with a USB interface;

2. transmit/receive data to/from a USB device (USB memory-stick, USB keyboard)

 

So, that lamp is receiving power, but it has no need to "communicate" with your motherboard.

 

Replacing a motherboard, whether "in" or "out" of warranty, will take a few days -- time that you might not have.

 

Can you find a local computer store that offers a short-term lease of a computer, to meet your time-sensitive needs? 

 

If your computer is less than 12 months old, the HP Warranty will repair/replace your computer, at HP's expense.  But, this will take a while!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.