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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-24-2025 10:46 PM - last edited on ‎12-25-2025 10:12 AM by Moderator

HP Recommended

MY HP LAPTOP SR NO (edited) SCREEN PROBLEM

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1 REPLY 1

‎12-26-2025 12:25 PM

HP Recommended

Hi @adfjgkh765,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you’re having trouble with the screen, and I’m sorry you’re dealing with this. I can see that you’ve already been in contact with our Phone Support team, and they’ve completed the necessary troubleshooting. Based on their assessment, the issue has been identified as a device-related problem.
 

I also see that the team has already explained the service charges and arranged a callback so they can proceed with setting up the service for you. At this point, I’d kindly request that you wait for the team to reach out; they’ll be able to assist you further and guide you through the next steps to get this resolved.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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