Scratches on display because of the keyboard

[Gielke]

Hello,

Since I got this laptop I noticed a small scratch appearing after some time. I needed my laptop though for college so I didn't have the time to put it up for warrenty. but after 3 years it has become unbearable. There is one big horizontal scratch, individual scratches from each key from the keyboard and one from the touchpad. My warranty is already over, but i feel like the cause of this problem is a huge design flaw. I always used the laptop carefully and never aplied any pressure to cause these scratches. Does anybody know if this is still covered after warranty? Because after some research i saw this is a problem that most of the users of this laptop have.

Kind regards an thank you for your time.

[The_Fossette]

@Gielke,

I reviewed your post and I understand that there are scratches on the screen due to keyboard pressing against the screen.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!