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Message 1 of 4
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Flag Post

Solved!

Screen Brightness over time

HP Recommended
HP 15-dh0084nb:
Microsoft Windows 10 (64-bit)

Hi,

 

I've bought this HP Omen 15 Inch laptop about a year ago. 

 

The problem is, the screen brightness lowers over time, and there is no way to turn it back up again.

 

It's nothing with the settings, brightness is turned all the way up.

When doing a factory reset the problem solves itself, but it comes back over time, no matter how much I try.

 

I'm tired of making back-ups, any way to fix this permanently? 

 

Thanks in advance,

 

Thibaud

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Thibayd

 

I reviewed your post and I understand that the screen brightness turns down automatically.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111190.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp105001-105500/sp105454.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106167.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
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Hi, the BIOS update did the trick, thanks a lot!

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@Thibayd

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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