Screen Burn-in/lines going down screen

[Tracyic]

I'm just quoting Rolltide86, who had exactly the same problem that I'm having right now, I bought the laptop November 2018, a year after Rolltide86 though. Just searching this issue in the forums, there are at least another 12 forums involving Spectre's having this issue, not including the dozens more that respond they too are having this issue which should appear to HP as this being a widespread issue with their hardware and the monitors they are putting in their top of the line laptop! If you look just since the beginning of 2020, the accounts of people having this issue insanely going through the roof. This is my problem too:

"Spectre x360 now has burned-in images on the monitor. Looks like the monitor has a copy of an instance of Chrome that was running behind whatever I'm running up front. Right side of screen has a nice blue burn in of the Chrome instance while the rest is washed out (bright white). If I run something like Excel, not in full screen, the grids from Excel pull through the entire monitor. This is just totally messed up.

These do not appear in 2nd monitors when attaching through hdmi. I've read other people running into this same issue and want to know how HP is going to resolve this with a computer that was just purchased in Nov 2017 (and now out of warranty technically).  100% issue with the computer. Latest drivers are installed." 

Support on the chat told him to take the computer to HP, I'm also quoting his response to that:

"HP wants to charge up $600+ to get this hardware issue looked at.

It is absolutely a shame that HP's premium model fails after 18 months and then wants to charge me what it costs to purchase a laptop. HP support stated that since Spectre hasn't seen mass monitor hardware failures, this wouldn't be covered. So I have to hope that more people report this issue, since I am not going to be extorted for money.

I implore HP to stand behind their product, especially a top-of-the-line, premium product and cover the issue that is 100% related to HP's hardware. This laptop sits on a desk and the monitor failed. It's not handling, it's 100% on HP.  This is the way to ruin the HP brand that I thought was turning around. Do the right thing. Thank you"

Not only do I have the chrome instance like these other people, here are lines going vertically through the screen and as the cursor moves across they brighten up. Just completely white washed basically. Terrible. How are you going to solve this problem for me and the hundreds of others that are having this issue HP? As you can imagine, this is extremely frustrating, especially with the need to work from home right now.

[The_Fossette]

@Tracyic,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Cheers!

[Caitlyn_C]

I've also been having this issue with the same make and model. I bought this laptop in 2018. It started at the beginning of this year, 2020. If this is a make/model specific issue, is there a discount that HP can offer?

[Tracyic]

Good luck Caitlyn. HP doesn’t stand behind their products and to a greater discredit, are using this COVID pandemic as their excuse! Hell, they didn’t even offer me a price to fix their faulty hardware issues. Won’t be purchasing HP ever again. My product is out of warranty, just like everyone else who is reporting these problems, so I didn’t expect them to replace it free, but I would expect them to stand behind their product enough to offer to replace the screen for a discounted fee. They didn’t even offer a replacement for ANY fee and used the COVID-19 as their excuse and that they’re not entertaining anyone’s complaints if they’re out of warranty. Well HP, no more will I be giving you my money...the rest of my lifetime, and will spend it on more reputable brands that support their products. I’ll also do my damnest to turn others away from your products since you’re unwilling to stand behind them. 

[asmita6658]

Hi @Caitlyn_C

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!