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Message 1 of 2
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Flag Post

Screen Flashing/ flicker

HP Recommended
Pavilion 15-cs3xxx
Microsoft Windows 10 (64-bit)

Dear Sirs,

I recently purchased a laptop HP Pavilion 15-cs3xxx.

But after few days of purchase the screen flashes after we start the computer upon shut down.

But after we restart it it doesnt flash it works fine. 

So each time i switch it on i have to restart it once again. 

And to verify if it is software issue i connected to an external display but upon connection i was surprised to know thatthe external display doesnt flash while the notebook display keeps on flashing.

 

 

Please help me with this problem

Thank You.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Bins1974

 

Welcome to HP support community.

 

Update the Bios, chipset and graphics drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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