Screen Flickering

[Andrew_Fahmy]

Greetings,

I've a problem since my laptop was upgraded to windows 10 Creator's update
the screen started flickering (specially when using the integrated graphics card)
and the flickering is considerably less when using the NVIDIA card on games

The solution I've reached is to lower the FPS to 40 but still there are some flickering can be seen
Although when watching videos on Youtube or any other site the image is perfect without any problems

Please advice me whether the problem is in the screen itself or the graphics card driver 

[The_Fossette]

Hi @Andrew_Fahmy,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the display on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer apart from windows update?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2oKhS3u

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Andrew_Fahmy]

Hi @The_Fossette,

My computer was working fine before the Windows 10 creators update and no there are no new Hardware or software installations (all the normal applications that was installed before the update)

also the link you've provided didn't have my case. Basically i can see the screen refresh rate as flickers)
like when you take a video of a normal screen you see flikering horizontal (not vertical like in FAQ) bars.

[The_Fossette]

Hi @Andrew_Fahmy,

Thank you for the information.

I recommend you update the bios, chipset and the graphics driver from the below link and check if it helps.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Andrew_Fahmy]

Hi @The_Fossette,

I've the HP Support Assistant installed and all drivers are up to date

[The_Fossette]

Hi @Andrew_Fahmy,

Please update the bios from the link I have provided in my previous post and check.

Let me know how it goes.

[Andrew_Fahmy]

Hi @The_Fossette,

Sorry for the overdue reply but since it's the laptop I work with I couldn't update the BIOS in the middle of the week 
anyway I did the BIOS update today and it took only 1 min and a restart
but still the problem didn't go away it looks like the screen itself is the problem
so let me ask you can HP provide a new screen to me (by the way I live in EGYPT)??

[The_Fossette · Accepted solution]

Hi @Andrew_Fahmy,

I recommend you contact HP phone support and they will assist you with the available service options for your computer.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!