Screen Goes Black When Trying To Install Graphics Card

[Genesis123]

@ HP Unfortunately, the installation did not help. I still got a black screen during the installation. 

[The_Fossette]

@Genesis123,

I recommend you try doing a reset on the computer and check if it helps.

Follow the steps in the below artilce to perform a system reset.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Genesis123]

@ HP I can reset the computer but when the reset is done, I head into a driver installations and configuration screen where I get a black screen during driver installations. Then I have to restart the computer which ends up undoing changes.

[The_Fossette]

@Genesis123,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with the tech support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!