Screen Problem

[SantiCastro6]

When I have more than one tab open my screen sometimes goes crazy, it turns all black until I move the tabs around the screen. After I move the tabs sometimes the image comes back but the image doesn’t stay still. Here is video that shows what happens.  https://www.reddit.com/r/computer/s/n8CO1CmDxD 

[Irfan_06]

Hi @SantiCastro6,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop screen malfunctioning while you are working on multiple tabs.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

- Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC

- Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

- Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists, please click on this link for advance troubleshooting and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[SantiCastro6]

Hello, first of all thank you for the replay. 

Unfortunately I couldn't fix the problem, I followed every step that you told me. I downloaded the BIOS update but it didn't fix the problem. I think it is compatibility problem that the computer has with Windows 11 because when I had Windows 10 I never had this issue. The screen resolution is the one that is reccomended, the only thing different in my computer is the downsizing, but when I put it in the default mode the problem wasn't fixed.

If you think that there is another solution please let me know.

Thank you for your time.