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Screen Project Issue by using HDMI

HP Recommended
HP Pavilion x360 Convertible 14-cd0xxx
Microsoft Windows 10 (64-bit)

When I plugin my HDMI cable to port then my HP Laptop blinks and attach the external monitor but does not show display on the other monitor. Even it shows 2 display monitors in setting. And with the same external monitor other HP devices are working properly. Kindly, help me in solving this issue as I can not project my laptop so it is 

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HP Support Agent
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Message 2 of 9
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@waisi_unas

 

Welcome to the HP support community.

 

Try with another cable?

Meanwhile:- 

Update the Bios, chipset and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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HP Recommended

 

Thanks for your reply!

 

I tried both by changing the HDMI cable and HP Support Assitant but HP Support Assistant shows no update for my laptop and my Windows is updated to latest version but the issue is that Device Manager does not show Firmware even after showing the hidden devices. And I am unaware of BIOS update else than HP Support Assistant. 

Images are attached below:

1. HP Support Assistant:

Screenshot (6).png

 

Yet my problem is not solved! Any other solution?

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Thanks for your reply but problem is still there!

I have tried by changing the HDMI cable but nothing is going right for me. I tried to update the Software & Drivers by HP Support Assistant that does tell me that every thing is updated 

 

Screenshot (6).png

 

Yes, my Windows is updated as shown below: 

 

Capture.PNG

 

 

Any other solution?

 

 

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@waisi_unas

 

Create a new user account and check if that works

  1. Select Start > Settings > Accounts and then select Family & other users. ...
  2. Select Add someone else to this PC.
  3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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It did not work for me either!

You told me about updating the BIOS and chipset but I could not do that because my Device Manager shows no Firmware even by showing hidden devices and HP Support Assistant does not show me anything about update.

 

Current version of BIOS is: InsydeH2O Version 05.12.09F.33

Product number   4XX00EA#UUW

Device Manager: Screenshot (10).png

 

 

I went to HP Support website to detect my laptop and show me drivers and softwares but I do not how which to download about Firmware and Chipset 

 

HP Support Softwares/Drivers:

Screenshot (12).png

 

I did not mess with BIOS or chip as that might have stopped my laptop from booting

BTW I am in real mess.

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HP Support Agent
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@waisi_unas

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Thanks for helping me to solve this but my country is not listed as I live in Pakistan. And I am willing to give the remote access to get it solved.

Thanks!

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HP Support Agent
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@waisi_unas If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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