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HP Recommended
HP Spectre x360 - 13-ap0013dx
Microsoft Windows 11

I have had my laptop for a little over 6 months and the screen at the top is scratched in a horizontal pattern as if the metal from the keyboard is scratching it?? I have always kept it in the sleeve and have never had this issue before with HP laptops....

Why is this happening?

1 REPLY 1
HP Recommended

Hi @cmurphy1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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