Screen blank

[nikhilstha]

The screen goes blank time to time and it happens randomly and nothing works and I have to restart pc then only screen turns on. Please fix this issue soon.

[Nal_NR]

Hi @nikhilstha,

Welcome to the HP Support Community. 

I'd like to help!

Try the following below. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press the Windows key and then followed the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

CMOS RESET:

Press the Windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

Note: Only if required you may try CMOS reset( Clearing the CMOS on your motherboard will reset your BIOS settings to their factory defaults, the settings that the motherboard maker decided were the ones that most people would use. One reason to clear CMOS is to help troubleshoot or solve certain computer problems or hardware compatibility issues)

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR · Accepted solution]

Hi @nikhilstha,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!