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bmk3k
Level 3
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Message 1 of 2
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Solved!

Screen broke, need to see if it is covered under warrenty.

HP Recommended
HP 15-bs033cl

So the screen on my HP 15-bs033cl recently broke, as expressed in this post. And I'm wondering if my free 1-year warrenty (which I checked, and is still active) will cover this. I have sent it in already to get the keyboard and some dead pixels fixed, and now am worried that, if I send it in again, they will deny fixing the cracked screen. It seemed to have flexed based on the way it broke, so the touchscreen was freaking out, but I disabled it. Here is a picture if you need it:

image1.jpeg

~ bmk3k ~
1 ACCEPTED SOLUTION

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Huffer
Level 18
Level 18
47,300 21,123 7,656 13,866
Message 2 of 2
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HP Recommended

I am not going to predict what HP is going to do with anything but I will give you my opinion and a little information. The warranty does not cover impact damage. You have to get insurance for that. The picture shows me a crack caused by impact. The warranty will not usually cover that. 

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Huffer
Level 18
Level 18
47,300 21,123 7,656 13,866
Message 2 of 2
Flag Post
HP Recommended

I am not going to predict what HP is going to do with anything but I will give you my opinion and a little information. The warranty does not cover impact damage. You have to get insurance for that. The picture shows me a crack caused by impact. The warranty will not usually cover that. 

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