Screen broken/conflicting part numbers

[Tombo7]

I have a PC17-cp0000 IDS Base Model that I accidentally cracked the screen tossing my phone "next to it" in the dark.  When I look up my computer to get a replacement part number, it shows one number and says it is not available.  When I take my screen apart, I find a different part number.  Any thoughts?

[Nal_NR]

Hi @Tombo7,

Welcome to the HP Support Community. 

I'd like to help!

I understand that this is Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!