Screen bug on File Explorer directory

[Matteo4]

The problem is about File Explorer directory. I have a bug screen when I'm scrolling down on this directory. I see white lines of "Windows C:" word after scrolling down File Explorer. The lines are black without dark mode activated.

[praveen196]

@Matteo4 Welcome to HP Community!

I understand that you are getting a line while scrolling down on the directory.

Do not worry. I will try to fix the issue.

I suggest you try the following methods and check:

1.    Select Start, in Search, type Device Manager, and select it from the list of results.

2.    Expand a category to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. Expand the Display adapter’s category, right-click your graphics card, and select Update Driver. 

3.    Select Search automatically for updated driver software.

Please open internet explorer > right-click the title bar > check lock the toolbar.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Matteo4]

Hi,

I have updated the graphic software but the problem still persist. I have attached a picture of the problem.

Thanks in advance.

[praveen196]

@Matteo4 

Thank you for the update.

In that case, perform the video test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Video memory and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Have a nice day!!

[Matteo4]

Good morning,

I have done the quick test of Video memory and it passed successfully without errors.

Let's hope a fix of that problem in the future update of Explorer directory with the new Windows Fluent Design.

[praveen196 · Accepted solution]

@Matteo4

Thank you for the update.

Please try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, please perform the system reset.

Have a nice day!!