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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

Anyone have problems with their screen going through various color changes? Grey, mint green and fuschia colors before starting up to an actual useable screen?

1 REPLY 1
HP Recommended

@Dorothy54 Welcome to HP Forums!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

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The screen might be changing colors when there is a corrupted graphics driver or a problem with the LCD display backlight.

To test the display, attach an external monitor and restart the computer. This test is helpful if the display is black but you can hear that the computer is operating.

Notebook connected to an external monitor

  1. Connect an external monitor to the notebook. For instructions, see Connecting a Monitor, Projector, or TV (Windows 10, 😎.

  2. If the computer screen does not display on the external monitor, press F4 (or the key with this symbol ) until the screen image displays.

  3. If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer. If an updated BIOS version is available, see Updating the BIOS for steps to install it.

  • If the screen still has the issue after updating the chipset and graphics drivers and BIOS, the LCD might be defective.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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