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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Pavilion x360 - 14-cd2053cl
Microsoft Windows 10 (32-bit)

This computer is just 2 years old, and has never been dropped, or bumped, just closed nightly.   The hinge is now crooked, and the screen is coming out from the frame.  I popped it in, but it just comes out again, and just a 1 yr warranty.  Incredibly disappointed in this laptop - first hardware issue I've ever experienced.  How much and how long will this take to repair?

1 REPLY 1
HP Recommended

@krc2020

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


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