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HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

I am using HP Spectre x360 Convertible 13-ae0xx  (purchased Feb 2018). I personally witnessed that the screen cracked while doing my normal work use. I raised to HP support but they are giving me difficult time covering it under warranty and the case is still in progress. It would be great if they would improve the quality of the screen as well as their support for their premium machines such as this one.

2 REPLIES 2
HP Recommended

@User_RB

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

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I work on behalf of HP
HP Recommended

So, I received a call for an Indian customer service rep today and he told me they would not approve my claim, even if I told him that I personally witnessed the issue before me. They offered me chargeable repair with a whopping price tag of AU$920So they want to get more money from me because of the product defect. I felt being scammed.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.