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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎11-12-2019 08:44 PM

HP Recommended

I just left apple and finally bought a pc. I bought a specre x360. I've had it for 2 months, I don't even ever touch the screen because I'm not used to it since you can't with apple. I opened the laptop today and there is miniature, long screen cracks all over it. And since I've been using my laptop from work, I haven't touched it and it's sat on the desk for a month. 

 

So I talked to the technical lead online a hp support and the dude said it wasn't covered. **bleep**? not covered? I didn't do anything for this to happen. I'm livid. 

 

What can I do?

2 REPLIES 2

‎11-12-2019 09:42 PM

HP Recommended

Send it in for technical assistance, don't expect the technical guy to know what's really going on "online".

--
William
an IT Specialist with 10 years of IT Support & Infrastructure Experience
Omen 17 17.3-inch | 144-Hz display | Core i9-9880H CPU | 32GB RAM | 1TB NVMe SSD | Nvidia GeForce RTX 2080
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‎11-13-2019 08:07 AM

HP Recommended

@jholbrookson

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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