Screen flash

[nicobonder]

Hi, I have a problem with my screen. I have a notebook HP 15. I am in Portugal and I need to know if there is any service in Coimbra.

The problem with the notebook is that when I turn it on, the screen starts to flash when I move the mouse, I have to restart the notebook and the problem is solved.

[Nal_NR]

Hi @nicobonder,

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

Please follow the steps from this document to perform a BIOS recovery.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[nicobonder]

It didnt work

[carolinacosta]

Hi Everyone,

It sounds like a frustrating issue with your notebook's screen. While I'm not a tech expert, I've found that sometimes problems like these can be linked to software conflicts. Have you recently installed any new programs? For instance, if you're using apps like Snaptube for video downloads, it's always good to make sure they’re updated and functioning smoothly. You might want to check out this Snaptube APK link for the latest version to see if that helps stabilize things. For a more specific solution, I recommend contacting HP support or finding a local service center in Coimbra.

Best of luck!

[nicobonder]

Thanks for the suggestion. Actually I have this problem from a long time ago. Windows updated and the problem continued and I don't use Snaptube.

I ran the hp diagnostic tool and it didn't detect any problems so I have no clue what the problem is.

Regards!

[Nal_NR]

Hi @nicobonder ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!