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Jackob6
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Screen freezing with interval of 2 or 3 seconds.

HP Notebook - 15-af107nc (ENERGY STAR)
Microsoft Windows 10 (64-bit)

My screen freezes every 2 or 3 seconds. It happened after i reseted the pc. Reset was just fine (I did it through windows media creation tool.). In windows configuration process (That beggining process when you start.) I cant fully download windows becouse i dont have wifi driver so i skiped it (there was a button to skip it). I had nothing on pc so i installed wifi driver and bluetooth driver. Then i checked windows update and there was lot of updates. So i installed it all and after install i managed to see screen freezing. I think it is becouse there was a update called "Advanced Micro Devices,Inc. - Display - 26.20.12028.2" and it did install on the computer but then there was a same update with the same name and it didnt install there was a masage with it "Neúspečná inštalácia : 1.12.2019 - 0x80d03805" Neúspešná inštalácia meens It didnt install. These updates with the display was installed with the other updates at the same time. I think i was prompted with some bigger update to restart the pc and with the big install it installed the small ones like display. I looked at the installed devices and drivers, and there is a driver called "Generic PnP Monitor" in the Monitor section. I tried to unninstall it but it didnt work since i restarted pc it appeared again. I think it have something with the freezing screen.(The driver.)

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Screen freezing with interval of 2 or 3 seconds.

@Jackob6 The monitor will always be mentioned as the "generic PnP" that's normal, and as for the screen freezing, here's a few things that should help resolve the issue:

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  

Second, you can check if there is Bios update available for your PC, here is the link to download. 

  

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

  4. Click Extensive Test.

  5. Click Run once, or Loop until error.

    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

  

Click here to know: How to perform each step. 

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Jackob6
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Screen freezing with interval of 2 or 3 seconds.

Ok, thank you for your answer. I will be doing the hard reset because i think it is the best sollution. (Throught Windows option) And one more information. This also happened when i installed AMD Redeon Graphics driver. (Because i wanted CS:GO Stretched 4:3) The screen started freezing. Then when i unninstalled it screen just worked fine. (I have got AMD Catalyst Driver pre-installed on my computer but since ive done the reset trought USB i havent got any preinstalled apps.)

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Screen freezing with interval of 2 or 3 seconds.

@Jackob6 Did you reset the windows using the HP recovery media? because if you did, it should reinstalled all software/driver sent along the device, if you haven't, here's all you need to know:

If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
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Jackob6
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Screen freezing with interval of 2 or 3 seconds.

Ok. I did it throught USB stick (Installed Windows). The lagging screen was fixed when i installed the graphics driver. Then when i checked windows updates there was not that much updates as there was before.

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Screen freezing with interval of 2 or 3 seconds.

@Jackob6 Most likely the updates have auto-installed, or not relevant to your device, as long as its working fine, you don't have to worry about the updates, that said, if you need anything else, feel free to write to us anytime as we'll be glad to help.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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