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- Screen glitch with circle

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12-30-2018 12:46 PM
I first bought this computer about 2 years ago and when I would use it a blinking/glitchy circle would be on my screen and its like wherever it would appear on the screen it would tap it as if I was tapping the screen. The only way I could get it to go away was to hit my on/off button on the side for it turn the screen off and then turn it back on. This would only turn the screen on/off and not the computer. I returned the computer and was given a chance to pick a different computer out. Went back to Best Buy and they didnt how a different laptop equivelent to the one I bought which was right at $1,000 except an upgraded version of the only I returned and really the only difference was the color of the laptop. So I get my new one home and it was doing the same thing. I didnt want to go through the whole rigamoroar again so I kept it. I know stupid me, shouldn't have. A year or so later it still is having the issue and its past the warranty. Does anyone know how I could fix this? I'm on the phone with waiting for tech support to pick the phone up. I'm really hoping they can help me. 😞
01-01-2019 12:08 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I understand your concerns
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KrazyToad
I Am An HP Employee